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Frequently Asked Questions

We have listed the most frequently questions and answers from our customers. If you cannot find what you are looking for please get in touch with our Customer Service Team and we will be happy to help you.

Orders

Change Address
Change article
Order status
Redeem a coupon (code)
Information for business customers
Has my order been received?
Invoice Request
Cancellations

Delivery

Delivery to Switzerland
Questions about the shipment status
International Shipping
Shipping and delivery
Where is my package?

Claims / Returns

Order claim
Return

Payments

The requested payment method is not available
Double payment
Refunds
My payment with Klarna
Payment Methods
Invoice Request

Products / Samples

Advice

Voucher

Redeem a coupon (code)

My Account

Bonus program
Cookies
Questions about password
Delete customer account / data
My account
Newsletter

Bonusprogram

Bonus program