Return due to cancellation of the purchase contract

Within the framework of the statutory right of revocation, you can revoke the purchase contract up to 14 days after receipt of your goods and return the products received. You also have the possibility to return individual products and receive a refund if you ordered an item by mistake, for example.

Please note: Since most of our products are hygiene products, they must not have been used and any hygiene seals must not have been removed. Otherwise the articles are excluded from being returned. Furthermore, they must be undamaged and in their original packaging.

For the revocation in whole or in part, it is sufficient if you return the article(s) to us within the period of 14 days, stating the order number.

If your return shipment comes from Germany, you can create the DHL return label directly here.

Please send shipments from other EU countries with sufficient postage to

hair-shop.com - Haar-Scharf oHG
- Retoure -
Poppenbütteler Bogen 17b
22399 Hamburg
Deutschland

Damaged Products

In rare cases, items may be damaged on the way to you. In this case, please first contact our customer service by e-mail and attach a photo where the damage to the goods is clearly visible.

Please send your message to service@hair-shop.com

Return used Products

As our products are hygiene articles, used products or products with the hygiene seal removed cannot be taken back and the purchase price cannot be refunded. We guarantee all customers to receive unused original products.