General Terms and Conditions
1. Scope
The following Terms and Conditions apply to all orders placed through our online shop.
2. Contracting Party, Conclusion of Contract
The purchase contract is concluded with HAIR-SHOP.COM GmbH.
By presenting the products in the online shop, we do not make a binding offer to conclude a contract for these products. You may place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. Immediately after submitting the order, you will receive another confirmation by email. The contract becomes binding when we notify you of the dispatch of the goods by email.
A binding contract may also be concluded earlier as follows:
- If you choose payment by credit card, the contract is concluded at the time your credit card is charged.
- If you choose PayPal as your payment method, the contract is concluded when you confirm the payment instruction to PayPal.
3. Subject Matter of the Contract
3.1 Product Description
The respective product description forms an essential part of the contract.
3.2 Product Images
Without prejudice to your statutory warranty rights, we would like to draw your attention to the following: Due to individual screen settings (e.g. resolution and brightness), slight deviations between the displayed and actual product colours may occur. For wooden products, natural variations in grain, structure, and colour are possible.
4. Delivery Conditions
4.1 Shipping Costs
In addition to the product prices listed, shipping costs of €4.99 apply for standard shipping within Germany (for orders under €49). Shipping to Austria costs €5.99 (for orders under €69), and shipping to Belgium, Denmark, Finland, France, Greece, Italy, Luxembourg, Netherlands, Poland, Portugal, Sweden, Spain (excluding Canary Islands), Czech Republic and Hungary costs €9.99.
4.2 Delivery Options
We ship products to the delivery address provided during the order process. We deliver exclusively via shipping. Unfortunately, self-collection is not possible.
5. Payment
5.1 Prices
The prices at the time of ordering apply. All prices are total prices and include statutory VAT.
5.2 Due Date and Default
The price becomes due upon conclusion of the contract, unless a later date arises from the following payment terms.
5.3 Payment Methods
The following payment methods are available in our shop:
Advance Payment
When selecting advance payment, we provide our bank details in the order confirmation and ship the goods after receiving payment.
Credit Card
Your credit card will be charged upon completion of the order.
PayPal
You pay the invoice amount via the online provider PayPal. You generally need to be registered there (or register first), log in using your login data and confirm the payment instruction to us (exceptions may apply for guest access). Further information is provided during the order process.
Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer Klarna payment methods for selected countries. Payment is made to Klarna, and you may choose between immediate payment, later payment, or instalments.
Further information can be found in Klarna’s terms of use. General information about Klarna is available here. Your personal data will be handled in accordance with applicable data protection laws and Klarna’s privacy policy.
iDEAL
After selecting iDEAL, you will be redirected to your online banking. Once authenticated, your payment will be authorised in real time. This payment option is available only in the Netherlands and requires a Dutch bank account.
eps
The payment method eps ("Electronic Payment Standard") enables customers from Austria to pay directly via online banking. This option is only available with an Austrian bank account.
6. Retention of Title
The goods remain our property until full payment has been made.
7. Transport Damage
If goods are delivered with obvious transport damage, please report such defects immediately to the carrier and contact us without delay. Failure to make a complaint or contact us has no consequences for your statutory rights, particularly your warranty rights. However, you help us assert our own claims against the carrier or transport insurer.
8. Warranty and Guarantees
Statutory liability for defects applies. Information about any additional guarantees and their conditions can be found with the product and on special information pages in the online shop.
9. Liability
We are fully liable for claims arising from damages caused by us, our legal representatives, or vicarious agents:
- in the event of injury to life, body, or health,
- in cases of intentional or grossly negligent breach of duty,
- for guaranteed characteristics, if agreed,
- or where applicable under the Product Liability Act.
For breaches of essential contractual obligations (cardinal obligations) due to slight negligence by us, our legal representatives, or vicarious agents, liability is limited to the foreseeable damage typical for this type of contract.
Beyond that, claims for damages are excluded.
10. Storage of Contract Text
We store the contract text and send you the order details and our Terms and Conditions by email. You can view and download the Terms and Conditions at any time on our website. Your past orders can be viewed in your customer login.
11. Contract Language
The language available for concluding the contract is English.
12. Dispute Resolution
We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
Instructions On Withdrawal
Right Of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last item.
To exercise your right of withdrawal, you must inform us (HAIR-SHOP.COM GmbH, Fuhlsbüttler Straße 407a-d, 22309 Hamburg, service@hair-shop.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or by email). You may use the attached model withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects Of Withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (except for the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notice of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement. We may refuse reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.
You must send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You shall bear the direct cost of returning the goods. As a gesture of goodwill, we may cover the return costs in individual cases. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. “Testing the nature, characteristics, and functioning” means testing and trying out the goods as you would in a retail store.
The right of withdrawal does not apply to the following contracts:
The right of withdrawal is excluded for used hygiene articles. Hygiene articles are considered used if they have been used beyond mere viewing and inspection—as would be possible and customary in a retail store. This also includes the removal of seals or original packaging that excludes the resale of the item. Hygiene articles include goods primarily intended for health care, health maintenance, or personal hygiene.
Model Cancellation Form
If you want to withdraw from the contract, you will find a . However, the use of the form is not mandatory.
